Don't risk losing any of your callers to voicemail when they're expecting to speak with a live representative.

With an Automated Call Distribution (ACD) extension, multiple callers can be on hold simultaneously before automatically connecting to the next available employee, even if you are the only employee. Calls can also be routed using ACD extensions so that each employee receives an even share of the calls each day. This is a great way to run a sales office to ensure everyone has an equal number of sales calls.

You can even configure your ACD extension so employees have time to finish details from the last call before the phone rings again. The amount of time can be customized for each queue. And, if you choose, we can announce to your callers how many other people are waiting in the queue ahead of them so they can decide whether or not to continue to hold or call back!

This is a great opportunity to take advantage of our Customized On-Hold Music. As your callers are waiting in line to speak with you, you can also provide them with a brief description of your products or services, or maybe tell them about a special promotion.

Key features of Automated Call Distribution (ACD):

• Distribute calls evenly among a group of employees; perfect for a department
• Enable callers to connect to a live person instead of going to voicemail. ACD will find the next available representative and deliver the call to him or her
• See in real time how many callers are holding or if there are many calls on hold. Reps can use this information to try to end their current call quickly
• Detailed reports show how many calls each of your reps are taking per day and the average length of each call
• Callers will hear music or your custom message while waiting for the next available agent