iTeleCenter's Multiple Extensions feature is designed to pull your company together into one location under one number, no matter where your representatives may actually be located! Even if you're the only employee, by utilizing multiple extensions you are giving your small business the big business sound that it needs.

iTeleCenter's mailbox extension boxes are simple to create and extremely flexible. You can choose any extension number from 1 to 999, unlike most other systems which lock you into only using limited mailbox extension numbers.

Six different types of mailbox extensions are available: Virtual PBX, Message Taking, Greeting Only, Question & Answer, Fax On Demand and Automated Call Distribution (ACD)

Virtual PBX - This type of extension is designed to ring to a specific person rather than a mailbox. You can assign specific extensions to each of your employees, departments, sub-contractors and even third party support vendors. Each Virtual PBX Extension has its own My iTeleCenter login with call forwarding, mailbox and message notification settings.

Message Taking - Message Taking Extensions will play your greeting and then prompt the caller to leave a message. This type of extension is great for Lead Generation.

Greeting Only - Greeting Only Extensions will play your greeting without providing the ability for the caller to leave a message. You can record audio overviews of products and services, office location and hours, testimonials, information in multiple languages and anything else you can think of.

Question & Answer - The Question and Answer feature allows you to record multiple questions, each followed by a beep in order to record an answer from the caller. This feature can be set up on any of your Extension Mailboxes and is great for 24/7 automated order taking and surveys.

Fax On Demand - Give your callers 24/7 access to printed information with Fax On Demand extensions. Simply upload your documents via the My iTeleCenter Back Office to create a library of documents that callers can request via fax instantly any time of day.

Automated Call Distribution (ACD) - With an Automated Call Distribution (ACD) extension, multiple callers can be on hold simultaneously before automatically connecting to the next available employee. Calls can also be routed using ACD extensions so that each employee receives an even share of the calls each day.