Sometimes a regular voicemail just won't do. Q&A Scripting allows
you to gather critical information from callers even when you are not available.
Use Q&A Scripting to ask a series of questions and iTeleCenter will combine the
answers into one voicemail message.
The Q&A Scripting feature allows you to record multiple questions,
each followed by a beep in order to record an answer from the caller. This feature
can be set up on any of your Extension Mailboxes and is great for 24/7 automated
order taking and surveys.
Here is an example of how this would work:
The caller has realized he is calling after hours but is ready to
make an order for the Silver Nugget product from ABC International; he/she presses
extension 300 for After Hours Ordering:
"Even though we are closed for the day we wish to accommodate
your order request. To get your order processed first thing on our next business
day, please answer the following questions. After answering each question dial the
pound key to continue on to the next question."
First question -
"What is your name? Please press the pound key to continue on to the next question
when finished." The caller will then hear a beep, respond to your
question and then dial the pound key to continue on to the next question.
Second question -
"What is your account number with us that is to be billed for this order? Please
press the pound key to continue on to the next question when finished."
Third question -
"Will this Order ship to your address associated with your account? If no, please
provide the shipping address for this order? Please press the pound key to continue
on to the next question when finished."
Fourth question -
"Please tells us what you would like to order. Very clearly give the Item # first,
then the Item Description and finally how many of that Item you want. Please press
the pound key to continue on to the next question when finished."
Fifth question -
"Would you like us to call you to confirm this order before processing it? If yes,
please provide the preferred phone number to contact you at. Please press the pound
key to continue on to the next question when finished."
There is no limit to the number of questions you can ask.
Call our Demo line and leave your answers to these questions! Don't
worry; we won't check messages on this demo line so you won't be getting any strange
follow up calls!
Dial our Question and Answer Demo
Line: 1-800-701-5541 and enter Extension 100
Features and benefits:
- Get all of the information you need from the caller to complete the order or information
request.
- Never lose an order because the office is closed; get the sale while it is hot.
- Eliminate the need to call people back just for their details
- Callers are impressed with the sophistication of your company.
There are many uses for this type of extension: automatic ordering,
surveys, lead qualification and much more....