Customer Service Number
1-800-454-5930

COA Telecenter
 
 

Call Screening & Announce works with the Enhanced Call Forwarding feature to screen and announce calls being forwarded to you. With Call Screening turned on, the caller will be prompted to record his/her name before being connected with you. When you receive the call forwarded from the iTeleCenter system, instead of being connected directly to the caller you will hear the caller's name played to you. Similar to having your incoming calls screened by your personal secretary, this gives you the ability to take the call or send it to voicemail.

When you receive a call, you'll have 3 options you can choose from: answer the call, send the caller to voicemail or record a short message to be played before the caller is sent to voicemail. Callers remain on hold, with music, while you decide what option works best for you.

 

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